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AI Governance for Contact Center Voice Bots
The only AI assurance platform purpose-built for voice. Evaluate, guard, monitor, and govern every voice bot — across TCPA, FCC, GDPR, DPDP, and every regulator that touches your calls.
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VideoCoverage
10+
Regulations
20+
Regulations
DPDP
TCPA
FCC
GDPR
DORA
FCA
RBI
IRDAI
Built for the voice channel's unique demands
From outbound collections to inbound customer service, from IVR to fully conversational voice agents — Trusys provides the AI governance infrastructure to operate safely at scale.
Framework
Why voice is the hardest AI to govern
Healthcare AI operates under the highest safety and regulatory standards
Fairness Requirements
Pre-LLM frameworks (SR 11-7, SS1/23) don't cover stochastic, prompt-conditioned AI systems
Multi-Jurisdiction Reality
Account numbers, SSNs, Aadhaar IDs spoken aloud in real time — a compliance failure that logs itself
Off-Script Regulated Advice
Off-script advice, mis-selling, unfair denial patterns — all regulatable conduct when delivered by AI
Third-Party Risk
Foundation models from OpenAI, Anthropic, Google — not under your control but under your accountability
Voice Deepfake & Acoustic Injection
Adversaries clone voices or inject audio signals to manipulate bot behavior — a threat text-only platforms miss entirely
Consent & Recording Compliance
TCPA, GDPR, and local wiretap laws govern every recording — and voice bots must enforce consent in real time
Industry Impact
One platform. Four layers.
Evaluate, guard, monitor, and govern — across every model and every regulator
ARGUS
Pre-deployment evaluation
- Fairness testing across protected classes (race, gender, age, geography, credit score)
- Regulatory mapping to TCPA, FCC, GDPR, DPDP, DORA, FCA, RBI, IRDAI
- Hallucination benchmarks on medical knowledge (UpToDate, clinical guidelines)
- Clinical accuracy validation on diagnosis, triage, treatment recommendations
- Board-reportable risk scoring for voice AI deployments
tru GUARD
Runtime guardrails
- PHI redaction for MRN, SSN, insurance ID, clinical identifiers
- Advice-boundary enforcement (information vs regulated advice)
- Hallucination benchmarks on medical knowledge (UpToDate, clinical guidelines)
- Vulnerable customer detection (FCA Consumer Duty, state protections)
- Off-script detection for agent-facing and customer-facing AI
tru Scout
Pre-deployment evaluation
- Voice-specific adversarial red-teaming for hallucination and off-script drift
- Regulatory mapping to NAIC, EU AI Act, IRDAI, FCA, APRA, state DOIs
- Hallucination benchmarks on medical knowledge (UpToDate, clinical guidelines)
- Clinical accuracy validation on diagnosis, triage, treatment recommendations
- PII leakage testing for spoken account and identity data
tru PULSE
Continuous monitoring
- Per-bot behavioral baselines with real-time anomaly detection
- Denial rate pattern detection across cohorts
- Hallucination benchmarks on medical knowledge (UpToDate, clinical guidelines)
- Pricing model drift detection (rate adequacy, actuarial soundness)
- Alerting on systemic issues before they become regulatory incidents
Multi-jurisdiction by desing
Native regulatory mapping across healthcare systems worldwide
Jurisdiction
United States
India
Singapore
European Union
United Kingdom
UAE
Australia
Framework
HIPAA Privacy & Security Rules
IRDAI AI guidelines + DPDP Act
MAS FEAT + TRMG
EU AI Act (health as high-risk)
FCA Consumer Duty
IAIS Core Principles
-
What Trusys covers
Algorithmic transparency, disparate impact testing, rate filing disclosures
AI AI risk teams, security teams, compliance teams, product teams, enterprise AI ownersrisk teams, security teams, compliance teams, product teams, enterprise AI owners
Clinical documentation integrity, non-discrimination in health programs
High-risk classification, conformity assessment, transparency, explainability
Good customer outcomes, vulnerable customer treatment, fair value
Governance, risk management, conduct of business
Do-not-call compliance, consent for recordings, AI transparency
Built for contact center use cases
Outbound collections & recovery calls
Inbound customer service voice bots
KYC & identity verification over voice
Insurance claims intake & FNOL
Appointment scheduling & reminders
Banking IVR & account inquiries
Healthcare triage & appointment bots
Escalation routing & agent handoff
Frequently Asked Questions
01.
Is Trusys a NeMo Guardrails alternative?
Yes. TruGuard is designed for sub-50ms latency so guardrails run inline during the conversation without degrading the caller experience. Our architecture processes audio streams asynchronously where possible, and synchronously only when an intervention is required.
02.
How does Trusys handle voice deepfake and acoustic injection threats?
TruGuard includes acoustic anomaly detection that flags suspicious audio signals consistent with synthetic voice injection or deepfake impersonation. This is a threat vector text-only AI governance platforms are structurally unable to address.
03.
Does Trusys work with our existing model risk team?
Yes. Trusys integrates with major contact center platforms via API and webhook. TruGuard can be deployed as a sidecar to your existing voice stack. Argus ingests call metadata from any telephony platform.
04.
Is Trusys independent of the voice AI vendors we use?
Yes. Trusys has no commercial relationship with voice AI vendors, contact center platform vendors, or foundation model providers. Our independence means we surface governance issues without conflict of interest.
Trusys Advantage
Fair, transparent, defensible insurance AI
One platform. Real-time guardrails. Complete regulatory coverage. From TCPA and FCC to GDPR, DPDP, FCA, and RBI — Trusys is built for voice AI at enterprise scale.
Book a Demo
AI Governance for Contact Center Voice Bots
The only AI assurance platform purpose-built for voice. Evaluate, guard, monitor, and govern every voice bot — across TCPA, FCC, GDPR, DPDP, and every regulator that touches your calls.
Book Demo
Get Started
VideoCoverage
10+
Regulations
<50ms
Regulations
TCPA
FCC
GDPR
DPDP
DORA
FCA
RBI
IRDAI
Built for the voice channel's unique demands
From outbound collections to inbound customer service, from IVR to fully conversational voice agents — Trusys provides the AI governance infrastructure to operate safely at scale.
Framework
Why voice is the hardest AI to govern
Voice bots operate in real time, under regulatory scrutiny, with no undo button
Hallucination at Speed
Spoken hallucinations reach customers before any human reviewer can intervene — and are often never caught
PII Exposure on Every Call
Account numbers, SSNs, Aadhaar IDs spoken aloud in real time — a compliance failure that logs itself
Off-Script Regulated Advice
Voice bots drift into financial, medical, or legal territory they are not licensed to enter — every call is a liability
ASR Fairness Gaps
Automatic Speech Recognition underperforms for accented speakers — creating discriminatory service outcomes
Voice Deepfake & Acoustic Injection
Adversaries clone voices or inject audio signals to manipulate bot behavior — a threat text-only platforms miss entirely
Consent & Recording Compliance
TCPA, GDPR, and local wiretap laws govern every recording — and voice bots must enforce consent in real time
Industry Impact
One platform. Four layers.
Evaluate, guard, monitor, and govern — across every voice bot and every regulator
tru GUARD
Runtime guardrails
- Sub-50ms latency guardrails that don't break conversation flow
- Spoken PII detection and suppression — SSN, Aadhaar, account numbers
- Advice-boundary enforcement for regulated advice
- Consent signal detection and recording-pause triggers
- Acoustic anomaly detection for injection and deepfake signals
tru Scout
Pre-deployment evaluation
- Voice-specific adversarial red-teaming for hallucination and off-script drift
- ASR fairness benchmarks across accent, dialect, and demographic subgroups
- Consent flow testing against TCPA, GDPR, and DPDP requirements
- Escalation logic validation — does the bot hand off when it should?
- PII leakage testing for spoken account and identity data
ARGUS
Governance intelligence
- Voice bot inventory with risk classification per deployment
- Regulatory mapping to TCPA, FCC, GDPR, DPDP, DORA, FCA, RBI, IRDAI
- Evidence packs for compliance and audit teams
- Incident narratives with call-level forensics
- Board-reportable risk scoring for voice AI deployments
tru PULSE
Continuous monitoring
- Per-bot behavioral baselines with real-time anomaly detection
- Drift detection on accuracy, hallucination rate, and escalation patterns
- ASR performance monitoring across demographic subgroups
- Call sentiment and satisfaction correlation with governance metrics
- Alerting on systemic issues before they become regulatory incidents
Multi-jurisdiction by desing
Native regulatory mapping across every major banking supervision regime
Jurisdiction
United States
India
Singapore
European Union
United Kingdom
UAE
Australia
Framework
TCPA + FCC AI Call Rules
RBI FREE-AI + DPDP Act
MAS FEAT + TRMG
EU AI Act + GDPR
FCA Consumer Duty + ICO
TDRA + CBUAE guidelines
ACMA + Privacy Act
What Trusys covers
Consent management, robocall compliance, AI disclosure requirements
Customer consent, personal data protection, sector-specific voice AI rules
Fairness, transparency, personal data in voice systems
High-risk AI classification, automated decision disclosure, data subject rights
Customer outcome monitoring, voice data governance, fair treatment
Consumer protection in AI-assisted services, data residency
Do-not-call compliance, consent for recordings, AI transparency
Built for contact center use cases
Outbound collections & recovery calls
Inbound customer service voice bots
KYC & identity verification over voice
Insurance claims intake & FNOL
Appointment scheduling & reminders
Banking IVR & account inquiries
Healthcare triage & appointment bots
Escalation routing & agent handoff
Frequently Asked Questions
01.
Can Trusys guard voice bots in real time without adding noticeable latency?
Yes. TruGuard is designed for sub-50ms latency so guardrails run inline during the conversation without degrading the caller experience. Our architecture processes audio streams asynchronously where possible, and synchronously only when an intervention is required.
02.
How does Trusys handle voice deepfake and acoustic injection threats?
TruGuard includes acoustic anomaly detection that flags suspicious audio signals consistent with synthetic voice injection or deepfake impersonation. This is a threat vector text-only AI governance platforms are structurally unable to address.
03.
Does Trusys work with our existing voice platform (Genesys, Avaya, Amazon Connect, etc.)?
Yes. Trusys integrates with major contact center platforms via API and webhook. TruGuard can be deployed as a sidecar to your existing voice stack. Argus ingests call metadata from any telephony platform.
04.
Is Trusys independent of the voice AI vendors we use?
Yes. Trusys has no commercial relationship with voice AI vendors, contact center platform vendors, or foundation model providers. Our independence means we surface governance issues without conflict of interest.
Trusys Advantage
Govern every voice bot. Every call. Every market.
One platform. Real-time guardrails. Complete regulatory coverage. From TCPA and FCC to GDPR, DPDP, FCA, and RBI — Trusys is built for voice AI at enterprise scale.
Book a Demo