Last Updated: 20th March, 2026

This Privacy Policy explains how Spydra Technologies Pvt Ltd (“Trusys,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal data and related information when you access or use the Trusys websites, platform, products, APIs, documentation, applications, and related services (collectively, the “Services”).

Trusys offers an AI assurance platform and related products and services, including hosted software, free trials, documentation, monitoring tools, evaluation workflows, dashboards, alerts, APIs, and related support and professional services. (Trusys AI)

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The Services are provided by:

Spydra Technologies Pvt Ltd
#154, Teacher’s Colony, Sector-5, Near HSR BDA Complex, HSR Layout, Bengaluru 560102, India

Additional business address:
815, Brazos St, Ste 500, Austin, TX 78701, United States

Email: info@trusys.ai

2. Scope of This Privacy Policy

This Privacy Policy applies to information we collect when you:

• visit the Trusys website;
• sign up for a free trial or account;
• use the Trusys platform and products;
• access documentation or developer resources;
• communicate with us by email, forms, or support channels;
• request a demo or engage us for professional services, onboarding, consulting, or implementation support.

This Privacy Policy does not govern third-party websites, products, models, cloud services, or integrations that are linked to or connected with the Services. Those third parties have their own terms and privacy policies.

3. Information We Collect

We may collect the following categories of information.

3.1 Information You Provide Directly

You may provide us with:

• name, email address, phone number, company name, job title, and account credentials;
• billing, subscription, and payment-related information;
• workspace, project, and user profile information;
• support requests, communications, and feedback;
• forms, demo requests, onboarding details, and professional services information;
• files, prompts, outputs, datasets, logs, evaluation configurations, and other content you upload or submit through the Services

3.2 Platform and Usage Data

When you use the Services, we may collect technical and usage information such as:

• account activity and login events;
• device, browser, operating system, IP address, approximate location derived from IP, and identifiers;
• platform usage data, feature interactions, clicks, timestamps, and navigation patterns;
• workspace, project, application, environment, and configuration metadata;
• API usage details, token or request volumes, logs, monitoring data, alerts, traces, diagnostics, and operational telemetry;
• information relating to datasets, evaluations, dashboards, reports, or monitored events processed through the Services.

The Trusys documentation publicly describes data flows involving logs, monitoring dashboards, alerts, datasets, evaluations, and production tracking, which are reflected in this policy. (Trusys Documentation)

3.3 Information from Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• keep you signed in;
• remember preferences;
• analyze website traffic and product usage;
• improve user experience;
• secure the Services;
• measure marketing or campaign performance.

3.4 Information from Third Parties

We may receive information from:

• identity providers or single sign-on providers;
• payment processors;
• analytics providers;
• cloud hosting or infrastructure vendors;
• integrated third-party services or APIs you connect to the Services;
• referral, partner, or reseller channels;
• publicly available sources, where permitted by law.

4. How We Use Information

We may use collected information to:

• provide, operate, and maintain the Services;
• create and manage accounts, workspaces, projects, and permissions;
• enable platform features, evaluations, monitoring, dashboards, alerts, and reports;
• provide customer support, onboarding, training, managed services, and consulting;
• process transactions, subscriptions, renewals, and billing;
• authenticate users and secure the Services;
• detect abuse, misuse, unauthorized testing, fraud, and security incidents;
• debug, troubleshoot, and improve the performance and reliability of the Services;
• develop new features, products, and workflows;
• communicate with you regarding service updates, support, legal notices, renewals, and promotional materials, subject to applicable law;
• comply with legal obligations, enforce our terms, and protect rights, safety, and property;
• generate aggregated, anonymized, or de-identified insights for analytics, benchmarking, security, and product improvement.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal data on one or more of the following grounds:

• performance of a contract or to take steps at your request before entering into a contract;
• legitimate interests, such as operating and improving the Services, securing our systems, preventing abuse, marketing to business users, and managing customer relationships;
• compliance with legal obligations;
• consent, where required by law;
• other lawful bases permitted by applicable law.

6. Customer Content and Platform Data

As between you and Trusys, you retain ownership of the content and data you submit to the Services, including prompts, outputs, uploaded files, datasets, logs, telemetry, configurations, API keys, and related materials, subject to our Terms of Service and any separate enterprise agreement.

We process such information to provide, host, secure, support, troubleshoot, maintain, and improve the Services, including to display it within your account, analyze system behavior, generate reports or alerts, and enable product workflows.

We may also use aggregated, anonymized, or de-identified information derived from use of the Services for analytics, benchmarking, security, operational insights, and product improvement, provided it does not identify you or a natural person as the source.

7. Sensitive Data

The Services are not intended for the storage or processing of sensitive personal data, special category data, or other highly regulated data unless separately agreed in writing, such as through an enterprise agreement or data processing addendum.

If you choose to upload or process such data through the Services, you do so at your own discretion and remain responsible for ensuring that you have all necessary rights, notices, consents, permissions, and lawful bases to do so.

8. How We Share Information

We may share information in the following circumstances:

8.1 Service Providers

We may share information with vendors, contractors, and service providers that help us operate the Services, such as hosting providers, infrastructure providers, support tools, analytics vendors, communications vendors, payment processors, and security providers.

8.2 Integrations and Third-Party Services

If you choose to connect or use third-party integrations, APIs, cloud environments, identity systems, repositories, or monitoring tools with the Services, we may share or receive information as necessary to enable those integrations.

8.3 Within Corporate Transactions

We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

8.4 Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• comply with law, legal process, regulation, or governmental request;
• enforce our agreements and policies;
• detect, prevent, or respond to fraud, abuse, security threats, or technical issues;
• protect our rights, users, systems, personnel, or the public.

8.5 With Your Direction or Consent

We may share information when you direct us to do so or otherwise consent.

9. International Data Transfers

Your information may be processed in India, the United States, and other countries where Trusys or its service providers operate. Those countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, we will take appropriate steps to provide lawful safeguards for cross-border data transfers.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• maintain accounts and records;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud and abuse;
• support backup, audit, and security processes.

If your account or subscription is terminated, we may retain certain information for a reasonable period as necessary for legitimate business purposes and legal compliance. Under your Terms of Service framework, customer data export may be requested for up to 30 days after termination, after which data may be deleted or anonymized unless retention is required by law or written agreement.

11. Security

We use commercially reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• access personal data we hold about you;
• correct or update inaccurate data;
• request deletion of certain data;
• object to or restrict certain processing;
• withdraw consent, where processing is based on consent;
• request portability of certain data;
• lodge a complaint with a supervisory authority.

You may also update certain account information directly within the Services, where that functionality is available.

To exercise privacy rights, contact us at info@trusys.ai. We may need to verify your identity before responding to your request.

13. Marketing Communications

We may send you service-related communications and, where permitted by law, marketing or promotional messages about Trusys products, features, events, offers, or updates.

You can opt out of marketing emails using the unsubscribe link in those emails or by contacting us. You will still receive transactional or service-related communications where necessary.

14. Cookies and Similar Technologies

We may use cookies and similar technologies for authentication, session management, security, analytics, and product improvement.

You may be able to control cookies through your browser or device settings. Please note that disabling cookies may affect certain features or functionality of the Services.

15. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal data from children where doing so would be prohibited by law. If you believe a child has provided personal data to us in violation of applicable law, please contact us so we can take appropriate action.

16. Enterprise Customers and Controller/Processor Roles

For self-serve users, Trusys generally acts as the controller of account, website, and relationship data we collect for our own business purposes.

For enterprise customers, Trusys may act as a processor or service provider with respect to customer-submitted content and personal data processed on behalf of that customer, while also acting as a controller for its own account management, billing, security, legal compliance, and business operations.

Where appropriate, enterprise privacy and data handling terms may be supplemented by a separate data processing addendum, order form, or master services agreement.

17. Public Customer References

If you are a paying customer, Trusys may use your name, logo, and general customer relationship status in its website, customer listings, case studies, presentations, and marketing materials, unless otherwise agreed in writing.

18. Third-Party Websites and Services

The Services may link to or integrate with third-party websites, products, APIs, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy notices separately.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on our website or otherwise provide notice where required by law.

Your continued use of the Services after the updated Privacy Policy becomes effective means that the new version will apply to your ongoing use of the Services.

20. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Spydra Technologies Pvt Ltd
#154, Teacher’s Colony, Sector-5, Near HSR BDA Complex, HSR Layout, Bengaluru 560102, India

Additional business address:
815, Brazos St, Ste 500, Austin, TX 78701, United States

Email: info@trusys.ai